Privacy Policy

Privacy Policy - Maison Infusion

Last updated: September 8, 2025

This Privacy Policy explains how Maison Infusion ("the Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our Site (the "Site") or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses outlined below, we may use your information to communicate with you, provide or improve the Services, comply with our legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users.

Personal Information We Collect

The term "personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

• Contact details: name, address, phone number, email.
• Order information: billing address, shipping address, payment confirmation, email, phone number.
• Account information (if applicable): username, password, security questions.
• Customer service: content of your communications (messages sent via the Services).

Certain features may require the provision of specific information. You can choose not to provide them, but this may prevent access to those features.

Information We Collect Automatically (Usage Data)

We collect certain information about your interaction with the Services using cookies, pixels, and similar technologies ("Cookies"), such as: device and browser type, network connection, IP address, and data related to your use of the Site and your account.

Information Obtained from Third Parties

• Technical providers (hosting, store, and tools) such as Shopify.
• Payment providers (e.g., card processing) to process your payments and orders.
• Advertising/marketing partners (pixels, SDKs, third-party libraries).

Any information obtained from third parties is treated in accordance with this policy. See also Third-Party Websites and Links.

Purposes of Processing

Provision of Products and Services

Order fulfillment, payment processing, account and purchase notifications, account management, shipping, returns/exchanges, and associated functionalities. Where applicable, Shopify may link your account to other Shopify services, in accordance with its privacy policies.

Marketing and Advertising

Sending marketing communications (email, SMS, mail) and displaying advertisements on our Site and other sites. If you reside in the EEA, legal basis: legitimate interest (Art. 6(1)(f) GDPR).

Security and Fraud Prevention

Detection, investigation, and action related to fraudulent, illegal, or malicious activities. You are responsible for the security of your credentials. If you suspect compromise, contact us immediately. EEA legal basis: legitimate interest (Art. 6(1)(f) GDPR).

Customer Service and Service Improvement

Responding to your requests and improving the Services (EEA legal basis: legitimate interest, Art. 6(1)(f) GDPR).

Cookies

Like many websites, we use cookies. For cookies used with Shopify: https://www.shopify.com/legal/cookies. We use cookies to operate and improve the Site/Services, perform analytics, and tailor content/ads. Most browsers accept cookies by default; you can delete or block them via your browser settings (which may degrade certain functionalities).

How We Disclose Personal Information

• Vendors/service providers (IT, payments, analytics, customer service, cloud storage, order processing/shipping).
• Business/marketing partners to provide services and advertisements.
• Upon request/with consent (shipping, social widgets, third-party connections).
• Affiliates (internal business management).
• Corporate transactions (merger, sale, bankruptcy), legal obligations (subpoenas, warrants), terms enforcement, and protection of our rights/users.

Categories Disclosed and Recipients

We do not use or disclose sensitive personal information without your consent, nor to infer characteristics about you. With your consent, certain data may be shared for advertising/marketing purposes.

Third-Party Websites and Links

Our Site may contain links to third-party sites or platforms. Please consult their privacy/security policies and terms. We are not responsible for their practices. Information published in public areas (including third-party social networks) may be visible to other users.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal data from children. If a child has provided us with data, please contact us to request its deletion. As of the date of this policy, we are not aware of any "sales" or "sharing" (as legally defined) of personal data of individuals under 16 years of age.

Security and Retention

No security measure is perfect or impenetrable. Avoid using insecure channels to transmit sensitive information to us. The retention period depends on the need to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your place of residence, you may have some or all of the following rights: access/knowledge, deletion, correction, portability, refusal of sale/sharing or targeted advertising, restriction of processing, withdrawal of consent (where applicable), appeal of a decision, and management of communication preferences (unsubscribing from marketing emails while continuing to receive non-promotional emails related to your account/orders).

To exercise your rights, use the mechanisms provided on the Site or contact us (contact details below). We may request information to verify your identity. You may designate an authorized agent, subject to verification. We will respond within the legally required timeframe.

Complaints

For any data protection complaints, please contact us first (contact details below). If our response is not satisfactory, you may (depending on your place of residence) appeal to us or lodge a complaint with the competent local data protection authority.

International Users

Your information may be transferred, stored, and processed outside your country of residence, including by employees, service providers, and partners. For transfers outside the European Economic Area, we use recognized mechanisms where applicable (e.g., European Commission's Standard Contractual Clauses or an equivalent UK mechanism), unless the destination country provides an adequate level of protection.

Contact

For any questions regarding this policy or to exercise your rights:

• Email: info@maison-infusion.com
  
• Mailing address:
  Maison Infusion
  8206 Louisiana Blvd NE, Ste A #2489
  Albuquerque, 87113, United States

Unless otherwise stated, Maison Infusion is the data controller for your personal information.